Start from the programme website
Open the official 1xPartners website independently and use its login link. A search result, an old bookmark or a forwarded message can lead to a player login or a page you no longer use. Check the address before entering credentials. This personal manager website does not accept your dashboard password and cannot sign you in.
If your team has worked with several programmes, record which email and business owner belong to this account. Do not create another account simply because a saved password fails; first establish whether the original account can be recovered through the programme.
Describe the access problem precisely
A useful support request distinguishes an incorrect password, an unavailable page, an unexpected verification step and access to the wrong dashboard. Record the time, the visible error and the address you opened. If you attach a screenshot, remove account balances, personal documents, recovery details and any other information unrelated to the problem.
- Account or partner identifier, if known.
- Registered contact address, shared through an appropriate support channel.
- Device and browser used.
- The last step that completed successfully.
Choose the next contact
Use the programme recovery process for password and identity checks. Contact Ilya Sato on Telegram at @manager_1xBetpartners for help explaining the affiliate issue and finding the appropriate next step. A manager conversation does not replace account verification, establish ownership or guarantee a transfer between managers.
Once access is restored, check that the displayed partner identifier, issued links and reporting period match your records. An illustrative handover note could read: “Access restored on Tuesday; account identifier checked; campaign links unchanged.” Keep that operational note in your own records, without storing a password inside it.