Describe how the registration happened
Explain whether the person followed an issued link, entered an approved promo code or registered independently. Separate a new registration from an existing player account. Also state where the code or link was displayed and whether the audience moved between devices. Those details help identify the relevant attribution question without requiring you to collect private player documents.
Check the supported attribution method
If you intend to promote mainly through a code, confirm the entry point and reporting behaviour before launch. If a link is also present, agree how you will distinguish placements. Do not promise retroactive assignment, account transfers or recovery of untracked activity unless the programme has reviewed and confirmed the specific case. An explanation in a guide cannot change an account’s recorded attribution.
Prepare an account-level support request
- Your affiliate account identifier.
- The issued link or approved code.
- The placement and the approximate period.
- The registration route you believe was used.
- The report or aggregate result that prompted the question.
For example, if a channel placement displayed a code but no link, ask how code-based registrations should be identified in your reports. Do that before spending more on the same format. A planned future test can establish whether the intended journey is measurable; it cannot by itself prove how an earlier unrecorded registration occurred.