Make the unanswered request easy to identify
Include the date of your previous message, the affiliate account identifier and a short description of the issue. Explain whether it concerns registration, a link, creative materials, reporting or a payment status. A specific question is easier to route than a series of messages containing only greetings or an unexplained screenshot.
For a time-sensitive campaign, state the real deadline and what depends on the answer.
Use the appropriate account channel
Check the contact details available through your affiliate account or the programme’s independently opened website. If you approach Ilya, explain who currently manages the account and which help you need. Account assignment or transfer follows the programme’s process; a new conversation does not automatically change your manager or commercial terms. Player deposits, withdrawals and game disputes belong with player support.
Keep one complete issue summary
- Your account identifier and current contact.
- The unanswered question and its original date.
- The relevant source, report or payment period.
- The outcome you are requesting.
- A genuine deadline, when applicable.
For example, “I need confirmation of the link for this approved placement before the scheduled publication” gives a clear next action. If the issue is resolved through another channel, update the conversation so several people do not work from conflicting versions. Keep login credentials and one-time codes out of the support message.