Identify the balance you are comparing
Record the partner account, the dates, the currency and the name of the balance field. Ask whether the displayed figure is current, finalised, available for payment or already paid. Different fields can reflect different states, so a screenshot without its labels may create more confusion than it resolves.
Keep your agreed RevShare conditions nearby. Check the calculation basis, applicable adjustments and balance treatment before applying the percentage to a number from a different report. The commercial agreement for your account governs the question, not an example published on another website.
Build a short reconciliation table
Use columns for the period, reported starting balance, relevant commission, adjustments, payments and closing balance. Include a source reference for each value. Where the dashboard does not expose a component, mark it as a question rather than filling the gap with an estimate.
- Which period does the expected amount belong to?
- Were any figures provisional when captured?
- Does the payment use the same currency?
- What account-specific payment conditions remain relevant?
- Which line needs the programme’s explanation?
Send one specific payment question
An illustrative enquiry is: “Please clarify the adjustment shown for this reporting period; these are the account identifier, dates and balance labels used.” It is more actionable than combining several periods and asking why the total is different.
Use the appropriate programme process for payment-account verification or sensitive financial details. For the initial manager conversation, send only the information needed to identify the discrepancy. Contact @manager_1xBetpartners with the question and keep the original records unchanged. Do not assume a payment is missing solely because an external wallet or bank uses a different display time; establish the actual payment state through the programme.