Understand what is being carried forward
A negative balance means the calculation for the relevant account or period has produced a value below zero under the programme’s rules. Ask which balance is carried into the next period and how later qualifying revenue is applied to it. The reporting month changing is not, by itself, evidence that a carried balance has been cleared.
Use the actual account figures rather than deposits as a substitute for revenue.
Work through a clearly labelled example
Imagine a simplified account balance of minus 100 units. If the following period contributes 160 units on the same simplified basis, the combined result would be 60 units before any other applicable conditions. The figures are invented to illustrate carryover, not to reproduce the programme’s complete accounting formula or forecast your payment. Your agreement and account report determine the actual calculation.
Ask a precise balance question
- What is the opening balance for the period?
- Which new activity and adjustments were included?
- What is the closing balance?
- How does that closing balance affect the next period?
- Which amount, if any, is payable?
For example, send two consecutive reports with the same filters and identify the balance you cannot reconcile. Ilya can help clarify the reported components. Do not plan a campaign on an assumed reset or treat an unanswered request to remove carryover as confirmation that the rule has changed.